Call centres? Nope. Pretend, virtual support assistants? Nope. In a short space of time, our clients know us all on first-name terms and any issues are dealt with by the same person until concluded. You will not be passed from department to department... you will not be referred to '2nd-line support'. You will always know who you're speaking to, be it on email, skype or on the trusty old phone. So, no more clueless 1st-line support staff and no more waiting on hold for 3 hours to be told, 'someone will get back to you'. You can come visit us, you can see our data-centres, you can kick the proverbial tyres. We exist.